在线客服
建议反馈
我们知道，无论是在淘宝网上开店还是在速卖网上开店，客户服务都是非常重要的。在一定程度上，它决定了商店的销售量。接下来，我们将分享一些speedsell客服回复的术语策略，让店内客服轻松回复！
一、打电话（尺寸不对）-客户自己测量了尺寸，发现与网站上的描述不同
Hello, this is rich from a global sell-speed pass, you're free to talk about the
dispute?
I see you bought in our store coats and open a dispute, you measure
The bust is wrong on the website. I think maybe the tailor gave it to us
The size information is wrong.
You can cancel dispute? I want to know if you can wear it or not, if
You can't wear it. Can anyone wear it, like your colleagues and friends
Or you can sell them brothers.if,. I'll give you some discount.
Jacket, you can buy it again. What do you think? Can you accept it?
注：重点是转移话题。别老是怀疑是不是真的错了，因为有时候我们是代销的产品，我们拿不到实际的样品来测量，主要是问他们能不能穿。如果穿不上，可以送给朋友或同事，然后再引导他们重新购买，再给他们一些折扣。
二、拨打电话（货物在途中）-订单号码已停留在没有移动的地方
Hello, this is rich from a global sell-speed pass, you're free to talk about the
dispute?
Open the controversy, because the package is still on the road, I think you
And we know we really sent it out. It's just that the speed of the express is very fast.
Slow During this period, I got many customers information about your situation, we
You can extend the time until you get the package, and then we'll go together
The tracking number, if I have any new information, I will inform you at the first time.
PS：中国邮政的速度是有目共睹的，有时堵上升2月份是套牢固定的，这种情况下提供延长收货时间，与他重视物流信息一起。
三、打电话（无法查询订单号）-订单号一填，信息就找不到
Hello, this is rich from a global sell-speed pass, you're free to talk about the
dispute?
Because you can't check.
Tracking number. I checked it this morning and found it had arrived
orenbury, after clearance is completed, I think you will soon be able to get it.
Can you cancel the dispute? Because the time of argument is only three days.
It's really bad for our store. We'll appreciate it you.
ps:很多时候都是我们刚填上单号顾客就开始查，查不到信息就提纠纷，这种情况就是把自己的查询结果告诉给他。
在与消费者的过程中交流沟通，一定要拨打消费者的角度，帮助他们解决问题，服务细腻点，这也让消费者满意，虽然顾客服务的工作压力比较大，但再想一想角度，帮助别人解决问题是个好东西！
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